PRIVACY POLICY
El Luchador Audio LTD
Last Updated: May 2026
El Luchador Audio LTD ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you purchase products or interact with our website.
1. INFORMATION WE COLLECT
When you purchase a product from us, we collect:
- Contact Information: Name, email address, phone number, and mailing address
- Payment Information: Processed securely through Stripe. We do not store full credit card details.
- Purchase History: Product purchased, order date, amount paid, and license details
- Support Communications: Any messages you send to us regarding support or product activation
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfill your purchase order
- Send order confirmations and product download links
- Generate and email your unique serial number
- Respond to customer support inquiries
- Comply with tax and legal requirements
- Improve our products and services (using anonymized data)
3. WHO WE SHARE YOUR INFORMATION WITH
We do not sell or rent your personal information. We may share your information with:
- Stripe: Payment processing (PCI-DSS compliant)
- Email Service Providers: For sending order confirmations and serial numbers
- Legal Requirements: When required by law, court order, or government agency
4. DATA SECURITY
We implement industry-standard security measures to protect your personal information. Your payment information is encrypted and processed through Stripe, which maintains PCI-DSS compliance. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
5. DATA RETENTION
We retain your information for as long as necessary to:
- Fulfill your order and provide support
- Comply with tax and legal obligations (typically 6-7 years)
- Verify your license ownership (maintained indefinitely)
You may request deletion of personal data at any time by contacting us.
6. YOUR RIGHTS
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (except purchase history for licensing verification)
- Opt out of promotional communications
To exercise these rights, contact us at privacy@elluchador.audio.
7. COOKIES AND TRACKING
Our website uses necessary cookies to remember cookie preferences and support basic site functionality. With your consent, we may use Google Analytics 4 to understand aggregate website usage and improve our products and services. Analytics cookies are not loaded unless you accept analytics cookies, and you can change your choice at any time using the visible Manage Cookies control. You can also disable cookies in your browser settings, though some functionality may be limited.
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before sharing information.
9. CHILDREN'S PRIVACY
Our Services are not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a child without parental consent, we will delete it immediately.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy at any time. Changes will be effective upon posting to our website. Your continued use of our Services constitutes acceptance of the updated policy.
11. CONTACT US
If you have questions about this Privacy Policy or your personal information, contact us at:
- Email: privacy@elluchador.audio
- Website: https://elluchador.audio
- Mailing Address: El Luchador Audio LTD, Squamish, BC, Canada
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By using our Services, you acknowledge that you have read and understood this Privacy Policy.